Customer Service – Inbound Calls - B2

Role: Consultant for a financial campaign. Main responsibilities include:

• Payment management

• Account advising

• Setting up automatic payments

• General customer assistance

Training

• Duration: 1 month

• Mode: 100% on-site

• Location: Américas Office (Carrera 56 #9-17, Central Tower)

• Important: No time-off or permissions are granted during the training and nesting period

• Schedule: Monday to Friday, 8:00 a.m. to 6:00 p.m.

Operations

• Mode: On-site at Américas Office

• Possibility of working from home from the start, depending on performance

• Work hours: 42 hours per week

• Schedule: Monday to Friday

• Weekends off ✅

• Operating hours: 8:00 a.m. to 9:00 p.m. (schedule may rotate depending on requirements)

• Between November and March, the schedule shifts one hour later due to daylight saving time

Compensation

• Base salary: $2,780,000 COP

• Bonus: Up to $600,000 COP (applies only during the operations stage, based on performance metrics)

• Transportation allowance: As per Colombian law

• E-Card: Reloadable card for purchases at partner stores (Éxito, McDonald’s, Domino’s, etc.)