Maintenance Agent

The Maintenance Agent plays a critical role in our property management company, focusing on delivering exceptional customer service while managing incoming calls related to maintenance requests. This position requires excellent communication skills, a problem-solving mindset, and
a commitment to tenant satisfaction. The ideal candidate will assist tenants in reporting maintenance issues and ensure timely resolutions.

Key Responsibilities 

• Handle a high volume of tenant calls, to accurately log maintenance requests
• Deliver exceptional service by addressing tenant inquiries with professionalism, empathy, and clear communication regarding maintenance updates and timelines.
• Coordinate with maintenance teams and contractors to schedule and track work orders, to manage utility connections and disconnections, and to obtain quotes for property repairs as needed.
• Maintain accurate and organized records of maintenance requests, tenant interactions, and issue resolutions within the property management software.
• Assist in preparing maintenance reports and to provide feedback to improve overall processes and operational efficiency.

Qualifications 

• Minimum 1 year of experience in customer service, request logging, and maintenance coordination.
• Experience in property management.
• Knowledge of maintenance procedures and service request workflows.
• Ability to work independently and take initiative. 

Compensation & Benefits 

• Monthly salary: COP $2,850,000
• Includes mandatory benefits by law (prestaciones de ley)

Work Location 

• Hybrid role based in Bogotá, Colombia

Are you detail-oriented, customer-focused, and passionate about real estate? If so, we’d love to hear from you!

Job Type: Full-time