Field Support Service Coordinator

Job Role: We are hiring a Field Support Service Coordinator to oversee coordination and support for luxury vehicle owners in Barranquilla. This role ensures seamless roadside assistance through effective communication and case management.

Main Duties:

• Handle inbound and outbound calls to provide roadside aid.
• Document assistance cases with precision.
• Use digital tools to locate customers efficiently.
• Apply company assistance policies to resolve issues professionally.
• Support the field team with critical problem-solving.

Required Expertise:

• Experience with inbound/outbound calls.
• English proficiency at B2+ level.
• Strong documentation skills.
• Proficiency in Salesforce is advantageous.
• Excellent interpersonal and communication skills.

Perks & Location:

• Competitive salary package.
• Position based in Barranquilla.

Join the Solvo team and contribute to delivering outstanding roadside support services.