Job Conditions

• Indefinite-term contract.
• 40 hours per week.
• Monday to Friday, from 15:00 to 23:00 (3:00 PM to 11:00 PM).
• 100% on-site located in the Chicó Norte neighborhood.
• A private shuttle service will be provided to take you safely to your home after your shift. Alternatively, you will receive a fuel allowance if you use your own transportation.
• Monthly gross salary of 3,000,000 COP + full statutory legal benefits + legal transportation allowance.

• Install and configure company computer hardware, operating systems, and applications, including office equipment and networking devices (computers, printers, WiFi, video/sound equipment in meeting rooms, servers, etc.).
• Diagnose, troubleshoot, and resolve hardware and software issues, providing timely IT assistance to employees.
• Manage user controls, including assigning necessary roles upon employee onboarding and executing account closures upon dismissal.
• Track and manage support tickets within the Jira system, ensuring SLAs and deadlines are strictly met, and escalating issues to other departments when necessary.
• Coordinate with external suppliers for services, equipment repairs, or installations.
• Cooperate with various internal teams to ensure the quality and efficiency of the company’s IT processes and support systems.
• Participate in training new team members and providing clear guidance on hardware and software support procedures.
• Document unusual cases and technical issues, developing policies and procedures to prevent future occurrences and ensure consistent handling across the team.
• Oversee the full lifecycle management of IT hardware inventory.
• Maintain clean, safe, and well-organized storage and workspaces for all IT equipment and tools.
• Carry out other duties according to the manager’s directives.

• Proven experience in the role of Technical Support Specialist, User Support Specialist, or Helpdesk Specialist.
• English B2+
• Proactivity, strong communication skills, the ability to learn quickly, and a collaborative team mindset.
• A strong interest in resolving both standard and non-standard technical problems.
• A high sense of responsibility and excellent time management skills.
• Practical experience working with Windows, MacOS, and Linux.
• Eagerness to continuously learn and upgrade your skills through training, self-study, and hands-on experience.