We’re looking for a Customer Expert: Bilingual to join our team in Bogotá. In this role, you’ll support hosts helping them enroll in programs, integrate their homes through the app, optimize their profiles, and get the most out of their properties. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.

• A solution-driven thinker who aims to resolve situations efficiently and accurately.

• A clear communicator who can explain information in a simple, friendly, and confident way.

• A proactive problem solver who stays calm and focused in different customer scenarios.

• A responsible and detail-oriented person who handles information with care and discretion.

• A bilingual communicator with an English B2 level, ready to grow in a global environment.

• A team player with a positive mindset and a strong sense of accountability.

• Someone with at least 6 months of certifiable customer service experience (any industry). BPO experience is a plus.

Let’s Talk About Benefits:

• Salary: COP $2,547,000 per month (training and operations).

• Hiring bonus of COP $1,000,000*

• Performance-based bonuses* of up to 15% of your salary.

• 42-hour work week*, designed to support work-life balance with 2 days off.

• Indefinite-term contract for long-term stability.

• Access to our exclusive Gaming Arena, designed for entertainment and team connection.

• Employee fund benefits that support your financial wellbeing.

Terms and conditions apply.

Location - Work Mode: Bogotá, Connecta site (Ac. 26 #92-32) - On-site.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!