We’re looking for a Customer Expert: Bilingual to join our team in Bogotá. In this role, you’ll support customers through a multichannel line focused on phone calls, helping them regain access to their accounts and resolve their inquiries. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customerfocused professional who genuinely enjoys helping others.

• A solutiondriven thinker who aims to resolve situations efficiently and accurately.

• A clear communicator who can explain information in a simple, friendly, and confident way.

• A proactive problem solver who stays calm and focused in different customer scenarios.

• A responsible and detailoriented person who handles information with care and discretion.

• A bilingual communicator with an English C1 level, ready to grow in a global environment.

• A team player with a positive mindset and a strong sense of accountability.

• Someone with at least 6 months of experience in customer service or customerfacing roles.

Let’s Talk About Benefits:

• Salary: COP $2,800,000 per month (training and operations).

• 42hour work week*, designed to support worklife balance with 2 days off (weekends not guaranteed).

• Indefiniteterm contract for longterm stability.

• Access to our exclusive Gaming Arena, designed for entertainment and team connection.

• Employee fund benefits that support your financial wellbeing.

Terms and conditions apply.

Location  Work Mode: Bogotá, Connecta site (Ac. 26 #9232)  Onsite.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!