Administer Air Freight (AFR) Operations and Customer Service processes to drive movement of customer goods and information while achieving seamless end-to-end performance and profitability and maintaining quality and regulatory compliance as part of a customer centric team that meets and exceeds customer and corporate objectives, guidelines, and policies.

  Skills / Requirements:

• Strong understanding of Air regulations, documentation, and incoterms.

• Minimum of 1 years in Air Freight Forwarding experience.

• Enthusiasm for building deep and lasting connections with our customers.

• Proactive and solution-oriented mindset, always demonstrating a "can do" attitude.

• Ability to resolve issues related to product movement and proactively communicating with the customer.

• Strong attention to detail and excellent communication skills (oral and written) in English are essential.  

• Prior customer service experience is preferred.

• Proficiency in Microsoft Office, including Outlook, Teams, Word, and Excel

• Experience using Cargo Wise Transportation Management System is preferred.

• Students/Professionals in industrial engineering, international business, or related fields

Conditions:

• Salary: COP 4,000,000
• Work Arrangement: Hybrid after the first 6 months of onsite work (one week in the office, one week working from home).
• Office Location: Connecta 26, Bogotá.
• English Level: Required
• Employment Type: Permanent (Indefinite-term) contract - Directly with DHL Colombia.

Benefits:

• Wallet Days: 5 additional paid days off per year.
• Comprehensive health insurance.
• Language learning platform.
• Performance bonus of up to 13%.