Location: Hybrid Reports to: Supervisor, HR Operations

About the Role
We are looking for an HR OPERATIONS ANALYST  to provide operational HR support across the employee lifecycle and serve as a primary point of contact for employee and manager inquiries. In this role, you will execute HR transactions accurately and efficiently in Workday and ServiceNow while delivering a positive employee experience. You will support employees and managers in the United States and Canada, so fluent English is essential.

Key Responsibilities

• Process employee lifecycle transactions in Workday: new hires, onboarding, transfers, promotions, organizational changes, compensation updates, terminations, and offboarding.
• Maintain employee records and HR documentation, ensuring data accuracy and compliance with established procedures.
• Respond to employee and manager inquiries through ServiceNow, resolve routine cases within service levels, and escalate complex issues when needed.
• Provide guidance on HR policies, procedures, and self-service tools.
• Support benefits, leave, and documentation administration.
• Support payroll-impacting transactions and coordinate with Payroll to resolve employee inquiries.
• Contribute to knowledge management resources and process documentation, and promote self-service adoption through employee education.
• Identify process improvement opportunities and assist with testing and implementation of Workday enhancements.

Requirements

• Bachelor’s degree or equivalent experience.
• 1 - 2 years of experience in HR administration, HR operations, or shared services.
• Experience working with HRIS systems.
• Fluent English (spoken and written), as the role works daily with stakeholders in the USA and Canada.
• Strong customer service orientation.

Skills & Abilities

• Strong attention to detail.
• Effective written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced shared services environment.
• Strong organizational and problem-solving skills.
• Ability to maintain confidentiality.