Initial Requirements to Apply

1️⃣ Advanced English level (B2+ or higher) required. Daily communication, meetings, and documentation are primarily conducted in English.
2️⃣ Must reside in  Colombia and have legal authorization to work in the country.

3️⃣ Minimum 5 years of professional experience in IT infrastructure, technical support, systems administration, or IT operations.

Required Knowledge & Experience

Technical Skills

• 5+ years of experience supporting Windows-based environments and Microsoft core technologies.
• Strong knowledge of networking fundamentals including TCP/IP, WAN/LAN connectivity, VPNs, routers, switches, and firewalls.
• Hands-on experience with virtualization platforms such as VMware and/or Citrix.
• Experience performing advanced troubleshooting and root-cause analysis of infrastructure, system, and application issues.
• Knowledge of disaster recovery, backup solutions, and business continuity practices.
• Experience with service management and ticketing platforms such as ConnectWise or similar tools.
• Ability to analyze system performance, identify optimization opportunities, and recommend improvements.
• Experience creating and maintaining technical documentation, procedures, and knowledge base articles.
• Familiarity with Microsoft server technologies, Active Directory, virtualization, and enterprise IT environments.
• IT certifications such as Microsoft MCP/MCSA/MCSE, VMware VCP, Cisco CCNA, Citrix CCEA/CCIA, or equivalent are highly desirable.

Professional Skills

• Bachelor’s degree in Computer Science, Information Technology, Systems Engineering, or a related field.
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical audiences.
• Proven ability to work independently while managing multiple tasks and priorities.
• Strong analytical and problem-solving skills with a structured troubleshooting approach.
• Ability to collaborate effectively with cross-functional teams and business stakeholders.
• Self-motivated professional capable of working in fast-paced environments.
• Strong documentation and organizational skills.
• Ability to travel to client sites when required.

🛠️ Key Responsibilities

• Conduct advanced systems analysis to identify root causes of technical issues and recommend corrective actions.
• Monitor system performance, analyze trends, and recommend improvements to enhance availability, security, and efficiency.
• Support and administer Microsoft environments, Citrix, VMware, and related infrastructure technologies.
• Troubleshoot and resolve networking issues involving WAN/LAN connectivity, VPNs, routers, and firewalls.
• Collaborate with business and technical teams to gather requirements and implement system upgrades and configuration changes.
• Support disaster recovery initiatives and contribute to business continuity planning.
• Manage service requests, incidents, and project tickets through ConnectWise, ensuring timely resolution and escalation when appropriate.
• Develop and maintain technical documentation, troubleshooting procedures, and best-practice guidelines.
• Provide consulting and technical recommendations to improve operational performance and system reliability.
• Stay current with emerging technologies, industry trends, and professional certifications.