Bilingual Customer Service

ONSITE POSITION

Position Overview:
The Customer Service Jr role is ideal for professionals passionate about delivering exceptional service and maintaining high-quality standards in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to handle customer interactions effectively. Prior experience in the insurance industry is a plus, but strong customer service and administrative skills will be critical to success.

Responsibilities:

• Answer incoming calls in English and Spanish.
• Redirect calls to the appropriate department as needed.
• Contact clients daily via email, text message, and phone to collect overdue policy payments.
• Process payments for personal and commercial insurance policies.
• Record detailed notes for each customer interaction.
• Review daily reports to identify pending documentation or information for client policies and contact clients to ensure timely completion.
• Provide language support in English to departments where Spanish is the primary language.
• Handle policy renewals with existing carriers.
• Contact insurance carriers for inquiries related to customer policies, as needed.

Qualifications:

• Minimum of 6 months in a similar customer service or administrative role.
• Advanced English skills (B2+); bilingual proficiency in Spanish is required.
• High school diploma or equivalent; higher education in business administration, customer service, or related fields is a plus.
• Familiarity with the insurance industry is highly preferred.
• Excellent communication and problem-solving skills.
• Strong organizational skills and attention to detail.
• Adaptability and ability to work under pressure in a fast-paced environment.

*Please note: we are only accepting resumes in English.