Emergency Roadside Assistance Agent

Join our team as an Emergency Roadside Assistance Agent, specializing in towing coordination and customer support. You will manage requests via phone and email, ensuring prompt and efficient service.

Key Responsibilities

• Handle inbound and outbound calls from service providers
• Assist customers with the company app
• Escalate issues to the Network team when necessary
• Identify and report system performance issues
• Negotiate additional fees and de-escalate upset customers

Qualifications

• Experience managing inbound and outbound calls
• English level B2 proficiency
• Strong verbal and written communication skills
• Excellent interpersonal and critical thinking abilities
• Problem-solving skills; Salesforce experience is a plus

Why Join Us?

• Be part of a professional and supportive team
• Opportunity to develop skills in emergency roadside assistance
• Engage in meaningful work helping customers in urgent situations

If you have the skills and passion for roadside support, apply now to join our emergency assistance team!