Inbound/Outbound Roadside Assistance Operator

Solvo Global

Hace 3 días

6 meses de experiencia, bachillerato completo hasta profesional

Salario a convenir

Palabras clave: Bilingual, Road assistance, CSR, Customer service, BPO, Empleos En Barranquilla

Barranquilla

As an Inbound/Outbound Roadside Assistance Operator, you will manage call center operations focused on troubleshooting and network solutions integration.

Technical Responsibilities

Handle inbound and outbound call metrics effectively
Identify system performance issues and assist with app support
Follow escalation protocols for unresolved network problems
Negotiate additional fees and manage customer de-escalation

Required Expertise

English proficiency at B2 level
Strong verbal and written communication skills
Problem-solving and critical thinking capabilities
Experience with Salesforce integration is preferred

Applicants are invited to follow detailed application instructions to join our technically skilled roadside assistance team.

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