Roadside Assistance Representative

Role Overview: We are seeking a Roadside Assistance Representative to provide exceptional customer service support for luxury vehicle owners in Barranquilla. This customer service job involves handling inbound calls with professionalism and empathy, ensuring every client receives timely vehicle support.

Key Responsibilities:

• Answer inbound calls and provide roadside assistance to drivers.
• Offer empathetic and safety-focused support in challenging situations.
• Document cases accurately and use digital tools to locate customers.
• Apply assistance policies consistently to resolve issues efficiently.

Required Skills:

• Experience managing inbound and outbound calls.
• English proficiency at B2+ level.
• Strong verbal and written communication skills.
• Critical thinking and effective problem-solving abilities.
• Salesforce experience is a plus.

What We Offer:

• Competitive salary package.
• Work location based in Barranquilla.