Towing and Roadside Service Coordinator

Position Overview

We are seeking a Towing and Roadside Service Coordinator to efficiently manage service requests and coordinate towing operations.

Primary Duties

1. Handle inbound and outbound calls with service providers
2. Provide assistance with company application troubleshooting
3. Escalate network-related issues appropriately
4. Negotiate additional charges and de-escalate upset clients

Required Competencies

1. Proficient in English at B2 level
2. Excellent communication and interpersonal skills
3. Strong critical thinking and problem-solving capabilities
4. Experience with Salesforce is an advantage

Please submit your application following the provided guidelines to be considered for this formal coordinator role.