Bilingual Customer Service Agent – Scotiabank (On-site in Bogotá)

Bilingual Customer Service Agent

Main Responsibilities:

• Provide customer service and support to clients and users of Canadian banking services.

• Offer solutions and advice on products and services.

• Work collaboratively to achieve goals and deliver a positive customer experience.

Location: On-site – Connecta 26, Bogotá, Colombia
Start Date: August 2025
Salary: $2,987,000 COP + night shift premiums + benefits
Contract Type: Permanent (Indefinite Term)

Work Schedule: Full-time (rotating shifts) during the first two months of training:

• Morning shift: 7:00 a.m – 3:30 p.m

• Evening shift: 4:00 p.m – 12:00 a.m (includes transportation and night shift premium)

After Training: Full-time (fixed shift based on availability)

• Morning shift: 10:00 a.m – 6:30 p.m

• Afternoon shift: 11:00 a.m – 7:30 p.m

Requirements:

• Minimum education: High School Diploma (must have diploma or graduation certificate).

• English level: B2 or higher.

• No previous experience required.

What We Offer:
Direct contract with full legal benefits.
Job stability.
Paid and complete training during the first month.
Career growth opportunities within the company.
Professional, dynamic, and multicultural work environment.