Point of Sales Supervisor

At VIVA, We Are Looking for Passionate People Like You!

VIVA is the most preferred, fun, and profitable low-cost airline in the Americas, with the youngest fleet in Latin America and the fastest-growing fleet in the world. We have a culture of inclusion, passion, and transparency, breaking away from the traditional, rethinking the way we work, and we are committed to excellence in our service and the safety of our passengers.

Join #GenteViva and let’s fly higher together! ✈️

About the role:

As a Point of Sales Supervisor, you will be responsible of the strategic and effective addition to the entire sales management, working towards the achievement of established goals and objectives through effective leadership of assigned agents, fulfilling the functions of using tools and proper control of sales reports.

Your derivables will be:

• Provide front-line customer service, resolving issues and ensuring a positive passenger experience.
• Supervise and support the sales team, ensuring alignment with company standards and values.
• Track, monitor, and report on sales targets and KPIs to ensure goals are consistently achieved.
• Maintain strong control over daily revenue, including handling and securing cash flow.
• Extract and visualize key business data to generate insights.
• Develop team-specific objectives and incentive dynamics to drive performance and motivation.
• Collaborate with your leader in the design and execution of broader strategic goals.

Our ideal candidate:

• Has 1+ years of experience in similar roles, with proven success in team leadership and frontline operations.
• Brings strong customer service skills.
• Thrives in goal-driven environments, is results-oriented, and committed to personal and team success.
• Experience with Navitaire or Skyspeed systems is desirable.
• Knowledge of intermediate Excel for data analysis and reporting.
• English at a conversational level. (Advanced)

👌Benefits you’ll enjoy as #GenteViva:

• Amazing work environment #TheBestPlaceToWork.
• Unlimited vacation days from day 1.
• Savings fund and savings box.
• 30 days of Christmas bonus.
• Staff Travel: Flights to any Viva destination at unbelievable prices for you and 12 of your loved ones.
• MyIDTravel: Partnership with over 20 airlines so you can fly to destinations around the world at preferential prices.
• Major medical expenses insurance, life insurance, 24/7 online family medical assistance.
• A series of agreements that improve your life: Gyms, department stores, restaurants, universities, and much more.
• Benefits above the law.

If you are passionate about sales and are looking for a challenge with a leading company, we want to meet you!

🛫 About us:

We are the lowest cost airline, with the most modern aircraft fleet in Mexico one of the most modern aircraft fleets in Latin America and the 1st in Mexico, being one of the fastest growing airlines in the world.

At Viva we recognize that our talent is diverse. We respect the living conditions of each person and promote gender equality and opportunities. We encourage innovation, collaboration and build an environment of respect and inclusion that allows us to be ourselves. We care about the well-being of our people, we take care of every detail to always have healthy, safe, and happy employees.