Customer Care Agent – Roadside Assistance in Barranquilla

Are you passionate about helping others? Join our friendly team as a Customer Care Agent providing roadside assistance to luxury vehicle owners in Barranquilla. We value empathy and clear communication.

Responsibilities:

• Answer inbound calls and assist customers with roadside support.
• Offer empathetic and safety-oriented guidance.
• Record case details accurately using digital tools.
• Locate customers through technology.
• Follow assistance policies carefully.
• Handle difficult situations professionally.

Qualifications:

• Experience with inbound/outbound call handling.
• English level B2 or higher.
• Strong communication skills, both spoken and written.
• Good interpersonal skills and critical thinking.
• Problem-solving mindset.
• Knowledge of Salesforce is an advantage.

Why you’ll love it: We offer a competitive salary and a great workplace in Barranquilla where you can grow your career in customer care.