Emergency Roadside Support Agent (Remote)

Solvo Global

Hace 9 días

6 meses de experiencia, bachillerato completo hasta profesional

Salario a convenir

Palabras clave: Road assistance, CSR, Customer service, Bilingual, BPO, Empleos En Barranquilla

Barranquilla

We are hiring a Remote Emergency Roadside Support Agent to provide urgent assistance for towing requests and customer service via inbound and outbound calls.

- Manage incoming and outgoing calls and emails from Service Partners.
- Address questions regarding the roadside assistance mobile app.
- Escalate incidents to the dedicated red team.
- Detect and resolve performance issues.
- Negotiate additional charges and de-escalate frustrated customers with empathy.

- English proficiency at B2 level or higher.
- Experience in call center environments handling inbound and outbound calls.
- Strong communication and problem-solving skills.
- Salesforce knowledge is a plus.

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