Help Desk Representative for Stranded Drivers

Are you passionate about helping stranded drivers? Join us as a Help Desk Representative and make a difference by providing emergency roadside help and customer care through inbound calls.

What You’ll Do:

• Answer inbound calls and emails from drivers and Service Partners.
• Assist users with the roadside assistance app and resolve issues quickly.
• Escalate complex problems to the red team when needed.
• Identify and report app or service performance problems.
• Negotiate additional service fees and calm upset customers 😊.

What You Bring:

• Experience handling inbound and outbound calls in a customer service role.
• English proficiency at B2 level or above.
• Empathy and excellent communication skills.
• Familiarity with Salesforce is a bonus.

Join us and contribute to emergency roadside help—apply now!