Motorist Assistance Expert with Salesforce Skills - Barranquilla

Overview: We are seeking a Motorist Assistance Expert to deliver top-level roadside support to luxury vehicle clients in Barranquilla, utilizing advanced digital tools and Salesforce CRM.

Primary Duties

1. Respond promptly to inbound customer calls for roadside assistance.
2. Provide empathetic and safety-conscious support aligned with company policies.
3. Document cases efficiently within Salesforce CRM.
4. Use digital platforms to locate and assist customers.
5. Maintain professionalism in challenging situations.

Technical & Soft Skills Required

1. Proven experience managing inbound and outbound calls.
2. English proficiency at B2 level or above.
3. Excellent verbal and written communication capabilities.
4. Strong interpersonal skills and critical thinking.
5. Problem-solving expertise.
6. Experience with Salesforce is highly desirable.

Perks & Location

• Competitive salary package.
• Position located in Barranquilla.