Roadside Service Specialist – Phone Support

Role Summary

We are seeking a Roadside Service Specialist with expertise in phone support to coordinate towing services and manage customer interactions efficiently using CRM systems like Salesforce.

Key Duties

• Handle calls and emails from Service Providers to facilitate roadside assistance.
• Track and follow up on service tickets and escalations.
• Analyze and identify performance issues impacting service delivery.
• Negotiate service fees and manage customer escalations professionally.
• Provide support related to the roadside assistance mobile app.

Qualifications

• Fluent English (B2 level minimum) for inbound and outbound calls.
• Experience in call center environments.
• Strong technical and communication skills.
• Ability to use Salesforce or similar CRM tools.