Roadside Support Specialist at Solvo in Barranquilla

Job Summary

Join our team at Solvo as a Roadside Support Specialist, providing exceptional assistance to luxury vehicle owners in Barranquilla. You will be part of a dedicated customer service unit focused on safety and empathy.

Key Responsibilities

• Handle inbound calls from customers requiring roadside assistance.
• Provide empathetic and safety-focused support to clients.
• Document all cases accurately in the system.
• Use digital tools to locate customers efficiently.
• Apply assistance policies consistently.
• Manage challenging situations with professionalism.

Candidate Profile

• Experience managing inbound and outbound calls.
• English proficiency at B2 level or higher.
• Excellent verbal and written communication skills.
• Strong interpersonal and critical thinking abilities.
• Problem-solving skills.
• Salesforce experience is a plus.

What We Offer

• Competitive salary package.
• Work location based in Barranquilla.