Service Coordination Agent – Towing and Roadside

We are looking for a Service Coordination Agent to efficiently manage towing and roadside service requests in collaboration with our valued Service Partners. This role requires a professional approach to client support and process management.

Core Responsibilities:

• Handle inbound and outbound communications related to roadside assistance and towing.
• Manage negotiations for additional service fees.
• Identify and report performance issues to improve service delivery.
• Escalate complex incidents to the red team promptly.
• Support users of the roadside assistance application.

Role Requirements:

• English proficiency at B2 level or higher.
• Excellent interpersonal and communication skills.
• Prior experience in customer support and call center environments.
• Familiarity with Salesforce is advantageous.