Towing and Roadside Assistance Customer Agent

Do you enjoy helping others during stressful situations? Join us as a Towing and Roadside Assistance Customer Agent and provide top-notch roadside help while supporting our customers through calls and emails.

Responsibilities:

• Respond to inbound and outbound calls and emails from Service Partners.
• Assist customers with roadside assistance app questions.
• Escalate issues to the appropriate teams.
• Identify service performance problems.
• Negotiate additional fees and handle upset customers with empathy.

Qualifications:

• English at B2 level or higher.
• Experience working in a call center environment.
• Strong communication and problem-solving skills.
• Knowledge of Salesforce is a plus.

Apply now to be part of a supportive team focused on towing assistance and roadside help!